Does your company pass the Christmas card test? Use CRM to manage your customers.
It is approaching that time of the year when businesses want to send seasons greetings to customers. Historically, we send Christmas Cards, but more recently we have begun to use emails – whatever method is used they all require a list of names and addresses. I...
Dynamics 365 – and why you need to take a closer look!
Dynamics 365 is the new Business Application suite from Microsoft, integrating ERP and CRM applications together in one cloud-based platform.
Case Study: Transforming support case management with Dynamics CRM at Olympic Software
The situation At the start of 2015, one of our goals was to improve the way we were engaging with our customers. We knew there were several things we could do better and so 2015 became the year that we started our programme to improve customer experience. From the...