A growing business’s best friend

Wet and Forget was established in 1976 as an Auckland roof resurfacing company using its own recipe to remove moss, mould and grunge called Wet and Forget. The product was so effective and demand so high that the company began to manufacture Wet and Forget as its main line of business. Other  products later added to the portfolio include a moss/mould retardant, aerosol fire extinguishers, organic weed killer and marine anti-fouling paint.

The Challenge

Wet and Forget had been through three different accounting and enterprise resource systems as the company has expanded. Previous systems, including two developed specifically for the company, were unable to cope with growth or the size of the customer database, were slow and inflexible to use, and did not support adequate service functions such as account management or managing accounts for multiple products. The directors of the company wanted an accounting and management information system enabling them to:

  • grow the business
  • create global e-commerce capability
  • integrate the accounting system and other business functions with the website so that it could conduct local and international business 24 hours a day.

The company was looking for a provider that not only had a system that would meet their IT and accounting needs, but one that was capable of understanding their business and providing a safe choice that would last the distance of long-term company growth.

The Solution

Wet and Forget requested tenders for a new Enterprise Resource Management (ERM) system. The modular nature of Microsoft Great Plains appealed to them as it allowed them to learn the system in manageable phases, and could scale as their needs increased. The directors opted for Microsoft Great Plains as their ERM system, with i-builder to integrate Great Plains and their website e-commerce and marketing activity. Both were deployed by Olympic Software.

The Results

Almost as soon as the system went live in January 2003, it began to add value to the company, particularly in the areas of business transparency and improved inventory management. For the first time, Wet and Forget was able to run reports showing real-time business situations and trends. The directors can break down sales figures according to specific product lines, enabling views of specific areas of growth and profitability, among many other functions.

IT director Leigh Jenden describes the new system as the backbone of the company - a big investment which is a critical factor in Wet and Forget's future. "Our union with Olympic Software ensured that we knew exactly what we were getting for our money. Their presentation and documentation were excellent. Every person we have dealt with in Olympic Software has been highly qualified in their area of expertise. Their thoroughness, coupled with their individual strengths and depth of knowledge set them apart from other companies."

The solution is helping the company to expand into Australia and beyond.

Highlights

  • Significant time savings
  • Access to better financial information more quickly and in a format the company can understand and use effectively
  • Reduced frustration and more energy to direct the company
  • A variety of reporting systems
  • Real-time access to information providing a snapshot of the business, trends and future scenarios
  • Sales figures that can be broken down into specific product lines with details enabling directors to target specific areas of growth and profitability
  • More focused and smarter decisions
  • Reduced reliance on accountants
  • Excellent support and frequent upgrades (two in six months)

SUCCESS STORY

Opening Quotes

Every person we have dealt with in Olympic Software has been highly qualified in their area of expertise. Their thoroughness, coupled with their individual strengths and depth of knowledge set them apart from other companies.

Closing Quotes

Leigh Jenden

IT Director