Automating workflows to take back market share
Electricity Ashburton (EAL) supplies power to Ashburton
customers between Rakaia and Rangitata rivers. Its 74 employees
look after more than 16,800 line connections and 2,776 km worth of
network lines. And with an average of 40 new connections added each
month, the company is facing massive growth in both connections and
load.
Business Situation
Manual processes around managing connection contracts were
causing unacceptable delays and losing market share.
Solution Summary
Olympic designed and engineered a browser-based workflow
solution with a SQL database to automate the quotation, job
scheduling and customer job management processes, and notify the
company if deadlines were at risk of being missed.
Value to Business
- Saved the company significant time; reducing the quotation
process by two thirds, and the time it took to reschedule
sub-contractor jobs from hours to a push-of-a-button
- Improved productivity and relieved the bottlenecks around
manually managing and co-ordinating customer work
- Improved communication accuracy between divisions, and between
the company and sub-contractors; leading to better, faster customer
service
- Created significant competitive advantage through speed of
response, that has led to re-taking market share from
competitors
- Phased implementation ensured tight investment control and
quickest possible ROI
SUCCESS STORY
The workflow solution has directly improved our cashflow, with billing now happening on time, every time. Because billing is now an integral part of the workflow, we have no more late or missing invoices.
Kyle Stewart
IT Manager
