Automating workflows to take back market share

Electricity Ashburton (EAL) supplies power to Ashburton customers between Rakaia and Rangitata rivers. Its 74 employees look after more than 16,800 line connections and 2,776 km worth of network lines. And with an average of 40 new connections added each month, the company is facing massive growth in both connections and load.

Business Situation

Manual processes around managing connection contracts were causing unacceptable delays and losing market share.

Solution Summary

Olympic designed and engineered a browser-based workflow solution with a SQL database to automate the quotation, job scheduling and customer job management processes, and notify the company if deadlines were at risk of being missed.

Value to Business

  • Saved the company significant time; reducing the quotation process by two thirds, and the time it took to reschedule sub-contractor jobs from hours to a push-of-a-button
  • Improved productivity and relieved the bottlenecks around manually managing and co-ordinating customer work
  • Improved communication accuracy between divisions, and between the company and sub-contractors; leading to better, faster customer service
  • Created significant competitive advantage through speed of response, that has led to re-taking market share from competitors
  • Phased implementation ensured tight investment control and quickest possible ROI

SUCCESS STORY

Opening Quotes

The workflow solution has directly improved our cashflow, with billing now happening on time, every time. Because billing is now an integral part of the workflow, we have no more late or missing invoices.

Closing Quotes

Kyle Stewart

IT Manager