CRM System – Microsoft Dynamics CRM

Customer relationship management for sales, marketing, and customer services.

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6 Compelling Reasons To Choose Microsoft Dynamics CRM

Drive sales productivity

Empower your sales force to manage selling processes – driving higher productivity, more targeted sales, and faster close rates.

Familiarity

Microsoft Dynamics CRM works seamlessly with MS Outlook and MS Office productivity tools so your staff don’t have to learn new applications and can be instantly productive.

Increase marketing effectiveness

Bring your marketing vision to life – easily plan, execute, and measure campaigns from start to finish.

Get value for money

When considering costs – including licensing, services, training, deployment, administration and maintenance – customers, press and industry analysts regard Microsoft Dynamics CRM as one of the best value CRMs in the industry.

Anytime, anywhere customer service

Empower your agents with everything they need at their fingertips to deliver amazing customer service.

Data anywhere

Mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices.

Improve your customer relationships with Microsoft Dynamics CRM

Microsoft Dynamics CRM empowers you to:

  • Put your customers first
  • Provide access to customer and prospect information across departments
  • Provide a common set of tools to query the data, and automate repetitive information with workflows
  • Use one set of data.

Dynamics CRM is a technically sound and familiar environment that:

  • Integrates to existing IT environments
  • Is familiar to use
  • Is a continually evolving

Why choose Olympic as your Dynamics CRM partner?

We know you’ve got a choice so why should you choose Olympic as your Dynamics CRM partner? Experience, Speed, Flexibility. We’re a small company which means that we can be faster and more responsive than many other software companies. We’re qualified and experienced, our CRM Consultants have more than 30 years of experience with CRM between them.We like to form strong, ongoing relationships with our clients so that we can be there to assist when you need help with other projects.

We can start with CRM and then when you’re ready, we have other solutions to help get your business digital and connected.

We know you have a choice and we would be happy to provide pricing options and guidance for any CRM Project.

Need an ERP? No worries, we have a great one in MS Dynamics GP, the perfect partner to Dynamics CRM. We know how to integrate Dynamics CRM with a whole host of other solutions too.

Resources

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Brochure

Experience Intelligent Customer Engagement with Dynamics CRM

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Whitepaper

The Strategic Truth About CRM:
Three Pre-Implementation Requirements for CRM Success

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Free Trial

Try Dynamics CRM Free for 30 Days

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Third Party CRM Extension Solutions

Click Dimensions

Email marketing and marketing automation for Microsoft Dynamics CRM.

Scribe

Data integration and data migration.

Frequently Asked Questions

How is Microsoft Dynamics CRM deployed?

Microsoft can be deployed on-premise or in the cloud, either partner-hosted or hosted by Microsoft. Each of these implementations basically uses the same code and once deployed, can be moved to a different platform if needs change.

How much does it cost?

Entry level is about $80 per user per month in the cloud however there are a number of different options to suit a variety of needs; user or machine based, professional or basic, etc.

Entry level pricing applies to SME organizations with one pain point or larger organization who need to start with one department.

Factors that can effect the price include:

  1. Size of organization – can  increase complexity requiring time to develop requirements and implement.
  2. Multiple departments may require separate implementations.
  3. Compliance – requiring forma requirements and training documentation.
How long does it take to implement?

Projects should be broken down into phases that can be completed in 2 to 3 months and deliver measurable benefits.

Can I connect it to my other systems?

Yes, CRM can be integrated with a wide variety of other systems, however there are varying degrees of difficulty.  Microsoft Office 365 can be integrated seamlessly, as well as Dynamics GP. Some of the other ERP systems also have standard interfaces. Contact us to discuss your specific needs.

Can I access CRM from my mobile?

Yes there are standard mobile clients shipped with CRM, this can be extended with third party apps.

Read our CRM blog entries

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