Help & Support Options for Olympic Clients

At Olympic, we want to make sure you know exactly who to contact if you have questions or concerns.   We also want to make sure you clearly understand the support process.

Olympic Support Desk

Our Support Desk offers support and help from 8.30am-5pm, Monday-Friday.  You can also ask for support outside of these hours, and our after-hours service will pass your request on to us.

If you haven’t used our helpdesk before, we suggest reading through the Olympic Support Pack section first. Otherwise, you can request support by:

• Calling us on freephone: 0800 938 226 (for NZ clients), or 64 9 357 2882 (for overseas clients),
• Faxing us on 64 9 357 0033, or 
• Emailing us on support@olympic.co.nz

Olympic Support Pack

We want to make getting help as easy and cost-effective as possible for you.  Our Support Pack section describes what happens when you log a support call, and explains how we charge you for support.

We suggest you browse this section before calling us for the first time.

Olympic Support Downloads

Sometimes, with the right tools, you may be able to fix a problem yourself.
  
Check through our Downloads section to see whether the tools you need are there.