The Olympic Support Desk Pack

What is the Olympic Support Desk Pack?

We send out a Support Desk starter pack to every new Olympic client. This pack is designed to give you a single point of reference for everything relating our Support Desk.

You can download the pack contents in PDF format below.

What’s in the Pack?

In the Olympic Support Desk Pack, you’ll find PDFs of our:

• Support Desk intro: how we deal with your support call from start to finish, using our Support Desk system.
• Microsoft support information: how to access Microsoft’s CustomerSource (for our Microsoft clients).
• CCS form: our Confirmation of Consulting Services form, which you use to book consultant work.
• SVR form: our Site Visit Report form, which our consultants fill in after finishing a job on-site for you.
• Call Logging form: explaining the information you’ll need to provide when you log a job with us.
• Support Services Explanation document: our in-depth explanation of everything to do with the Support Desk.
• Support Services Agreement document: a sample support contract that defines the support services we provide, and the standards you can hold us to.

If you have any questions about anything in the pack, please feel free to contact us.